EPISODE 64: Reducing Churn, Minimizing the Impulsive Decision to Cancel with Baird Hall

On today’s episode, we’re joined by Baird Hall, SaaS Builder and Co-Founder at Churnkey, the platform which supercharges every part of customer retention, helping companies optimize growth.

We talk about:

• Advantages & disadvantages of various pricing model & their impact on churn

• The 4 different types of churn

• Dos & don’ts for SaaS startups to reduce churn

• Important data to capture around customer cancellations

• How customer reactivations are a big, often neglected opportunity for SaaS companies

This episode is brought to you by Qrvey

The tools you need to take action with your data, on a platform built for maximum scalability, security and cost efficiencies. If you’re ready to reduce complexity and dramatically lower costs, contact us today at qrvey.com.

Qrvey, the modern no-code analytics solution for SaaS companies on AWS. 

#saas  #analytics #AWS  #BI