EPISODE 85: Building AI-Native Products & Overcoming Cognitive Dissonance with Mohan Rao

Today, we’re joined by Mohan Rao, Chief Product & Technology Officer of Knownwell, an AIaaS platform company that synthesizes an organization's natural communications, enterprise data, and public information into actionable intelligence to minimize client churn, maximize client growth, and drive operational efficiency. We talk about:

• The changing product development process with AI-native products

• Eliciting user feedback when the application output is unpredictable

• Overcoming the cognitive dissonance of using AI tools

• Solving the challenges of scaling professional services relationships

• The value of a ‘Digital Chief of Staff’

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