EPISODE 43: Building SaaS Products People Never Want To Leave with Scott Hurff at Churnkey

On today’s episode, we’re joined by Scott Hurff, Founder & Chief Product Officer at Churnkey, a platform built to supercharge every part of customer retention and optimize your company’s growth.

We talk about:

- Scott’s background and the story of Churnkey.

- What a good SaaS product needs.

- Ensuring company alignment when it comes to design.

- Balancing flexibility, power and ease of use.

- How pricing impacts customer retention.

- How to raise SaaS prices without losing customers.

This episode is brought to you by Qrvey

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Qrvey, the modern no-code analytics solution for SaaS companies on AWS. 

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